Skip to main content

Q&A

Terms & Ordering Questions

This page summarizes key points from our Terms & Conditions. The full terms always control.

Read the full terms here: Terms & Conditions.

MealBets provides a mobile app for ordering school lunches. Meals are delivered to schools with no delivery fee.

Download the MealBets app, create an account, and order directly in the app.

Go to My Orders > Upcoming in the app. The latest cancellation time is 2:00 PM on the day before delivery. After the cutoff, orders can’t be changed.

Meals are free from nuts, tree nuts, and shellfish, and all meals (except Deluxe Full Meal) are fully PPM-150 compliant.
Our food quality and safety standards exceed industry norms.

At this time, we’re unable to accommodate custom ingredient requests, as meals are prepared in batches.
However, each meal’s Details section clearly lists the main ingredients and dietary restrictions.
Please choose the options that best meet your child’s needs.
If you have any questions, our support team is happy to help confirm ingredient information.

All meals are prepared following strict standard operating procedures (SOPs).

  • Asian Cuisine & World’s Flavours meals are portioned by weight (Protein, vegetables, and carbohydrates are scaled proportionally for each size.):
  • XS: 260g
  • S: 350g
  • L: 450g
  • XL: 550g
  • Prime Sushi meals are portioned by piece count:
  • Handrolls: quantity is shown by the number of rolls (1 roll = 4 sushi pieces)
  • Sushi roll sets: the total number of sushi pieces is clearly specified

This ensures consistent portions and balanced meals across all sizes.

Pricing varies by meal and size, starting from $7.49. All prices are shown in the app.

We currently offer five categories: Asian Cuisine, World's Flavors, Prime Sushi, Burger/Sandwich, and Full Meals. More options will be added over time.

Yes. Menus change daily/weekly/monthly, and the menu is available in the app. New items are keeping being developed and added to enrich our menu.

JK/SK students typically have teacher assistance. Other grades usually pick up at the lunch table.
Each box is labeled with the Meal Note you create in the app, including student’s grade, full name, and teacher's name.

Since May 2024, we have been serving over 40 schools and are onboarding more schools across Toronto and the GTA.

Yes. We provide the same lunch service to summer and winter camps, and also community pickup locations.

Meals are developed by our meal development team with our Certified Dietitian-Nutritionist and freshly cooked in fully licensed commercial central kitchens.

Yes. Free utensils are attached or provided with the meals.

Very little. Our automated system handles ordering, order changes, SMS and email notification, customer support to users.
And we provide a web portal so school admins can monitor all the information about delivery and orders. The supervisison is very easy.

Yes. We offer very flexible options for school to meet its fundraising needs.

Meals are delivered by our trained in-house drivers, right before lunch. Each box is labeled with the student's grade, full name, and teacher's name, and parents receive an automated SMS delivery confirmation.

We carry backup meals to ensure kids have lunch in unexpected situations.

The services are intended for parents of K12 students to order lunch for their children, summer/winter/March camps to order for their campers, or office users to order to supported offices.

Yes. You may be required to register and you are responsible for your account and password security.

Visa, Mastercard, and American Express. Charges are in Canadian dollars.

For school meals—including public, Catholic, and private schools—no HST is charged. For meals provided at camps, workplaces, or residential pickup locations, applicable taxes may apply.

We aim to deliver during each school’s lunch period. Delays can happen due to traffic, weather, or operational issues, and we work with schools to minimize disruption.

Please review our Privacy Policy for details on data handling.

Need help?

Email hi@mealbets.com or call +1 647-334-6688, we also have social media support channels that you can find in the APP.